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WEBSITE HOSTING, MAINTENANCE, AND DESIGN SERVICES AGREEMENT

This Website Hosting, Maintenance, and Design Services Agreement (the “Agreement”) is made and entered into as of ____________________, 20____ (the “Effective Date”), by and between:

Steward Studios LLC, a Florida limited liability company, with a principal address at 4420 Carter Rd, Unit 19, St. Augustine, FL 32086 (the “Provider”); and

Angela Harris, on behalf of Alchemist Haven, with a principal address at ____________________ (the “Client”).

The Provider and the Client are each referred to as a “Party” and together as the “Parties.”

1. Definitions

For purposes of this Agreement:

(a) “Website” means the website the Provider develops, hosts, and/or maintains for the Client under this Agreement, as identified in Schedule A.

(b) “Domain” means the internet domain name(s) associated with the Website, as identified in Schedule A.

(c) “Client Content” means all text, images, graphics, logos, trademarks, video, data, and other materials that the Client provides to the Provider, or directs the Provider to use, in connection with the Website.

(d) “Provider Materials” means all software, source code, frameworks, plugins, modules, libraries, templates, tools, know-how, and methodologies that the Provider owns, created before this engagement, or develops as reusable components not specific to the Client, together with any improvements to any of the foregoing.

(e) “Design Hour” means one (1) hour of web design, development, or configuration work performed by the Provider at the Client’s request.

(f) “Service Plan” means the monthly service plan selected by the Client under Section 3.

(g) “Billing Period” means each recurring monthly period for which a Service Plan fee is charged, beginning on the Effective Date and on each monthly anniversary thereafter.

(h) “Support Ticket” means a written service request submitted by the Client through the channel designated by the Provider.

(i) “Online Store” means the e-commerce functionality of the Website through which the Client sells products to its customers.

(j) “Payment Processor” means the third-party payment-processing service (Stripe) used to process payments from the Client’s customers through the Online Store.

(k) “Custom Solutions” means the bespoke, advanced components the Provider builds specifically for the Website — for example, custom checkout flows and advanced back-end plugins — but not the Website’s web pages, the Website as a whole, or core functionality such as payment processing.

2. Services

During the term of this Agreement, and in accordance with the Service Plan selected by the Client, the Provider will:

(a) host the Website;

(b) provide ongoing maintenance and upkeep of the Website; and

(c) perform web design and development work up to the number of Design Hours included in the Client’s Service Plan, plus any Additional Design Hours authorized under Section 4.

3. Service Plans and Fees

The Client shall select one of the following monthly Service Plans. Each plan includes hosting and maintenance of the Website together with the stated number of included Design Hours per Billing Period:

Service Plan	Monthly Fee	Included Design Hours (per Billing Period)
Starter	$150.00	1 hour
Standard	$300.00	4 hours
Premium	$600.00	8 hours (7 hours plus 1 complimentary hour)

The Client’s selected Service Plan as of the Effective Date: ☐ Starter ($150) ☐ Standard ($300) ☐ Premium ($600).

Monthly Fees are billed for each Billing Period and are due as provided in Section 6. The Client may change Service Plans by written notice to the Provider, effective as of the next Billing Period.

4. Additional Design Hours

(a) Design Hours included in the Client’s Service Plan apply to a single Billing Period, reset at the start of each Billing Period, and — unless the Parties agree otherwise in writing — do not roll over to any subsequent Billing Period and are not refundable or exchangeable for cash or credit.

(b) Any Design Hours requested by the Client beyond those included in the Client’s Service Plan (“Additional Design Hours”) will be billed at fifty dollars ($50.00) per hour, prorated to the actual time spent, so that a task taking ten minutes is billed as ten minutes.

(c) The Provider will use reasonable efforts to notify the Client before performing work that will require Additional Design Hours.

(d) Larger projects. If the Client desires a larger buildout involving multiple Design Hours and wishes to obtain a rate more favorable than the standard hourly rate, the Client may contact the Provider with the intended project scope and budget, and the Provider will work with the Client to agree on a custom scope and pricing in writing before that work begins.

5. Hour Tracking, Reporting, and Authorization

(a) The Provider will track the Design Hours used during each Billing Period. In its responses to the Client’s Support Tickets, the Provider will report the number of Design Hours used and the number of Design Hours remaining for the then-current Billing Period, so that both Parties have a shared record of the hours utilized and the hours available.

(b) Authorization. The Provider will not incur Additional Design Hours without the Client’s prior authorization, which may be given by Support Ticket, email, or other writing. Work performed within the Client’s included Design Hours does not require separate authorization.

(c) Deemed acceptance. Each report of Design Hours used and remaining will be treated as accurate and accepted by the Client unless the Client notifies the Provider of a specific, good-faith objection within ten (10) days after the report is provided.

6. Invoicing and Payment (Client to Provider)

(a) The Provider will invoice the Client for each Billing Period’s Monthly Fee and for any Additional Design Hours.

(b) Payment of each invoice is due in full within thirty (30) days of the invoice date.

(c) Preferred payment methods are bank transfer / ACH or Zelle. The Provider does not require payment by credit card for its service fees; if the Parties agree to another payment method, any third-party processing fees for that method are the Client’s responsibility.

(d) Any amount not paid in full within thirty (30) days of the invoice date may accrue a late charge of one and one-half percent (1.5%) per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is less, until paid.

(e) Payment Over Time. If the Client wishes to pay an invoice over time, or is unable to pay an invoice in full when due, the Client may request an installment arrangement. The Provider may, in its discretion, offer payment-over-time options at zero interest. Any such arrangement must be negotiated between the Parties and documented in a writing signed by both Parties before it takes effect. So long as the Client makes payments in accordance with a documented arrangement, the affected amounts will not be treated as past due, and the late charge in Section 6(d) and the suspension right in Section 8 will not apply to those amounts.

(f) Project Kickoff and Payment Plan. Where the Parties agree to a project on a payment plan, the plan — including the selected Monthly Service Plan, term, plan total, down payment, down-payment date, and associated invoice number — is recorded in Schedule B (Project Kickoff and Payment Plan), and each such plan is a documented payment-over-time arrangement under Section 6(e). The project begins upon the Provider’s receipt of the Down Payment stated in Schedule B.

7. Payment Processing and the Online Store (Customer Payments)

(a) Processor. Payments from the Client’s customers through the Online Store are processed by the Payment Processor (Stripe). The Client’s use of the Payment Processor is subject to the Payment Processor’s own terms and agreements.

(b) Client’s account and funds. The Payment Processor account for the Online Store is, and shall be, established in the Client’s name and connected to the Client’s own bank account. All funds paid by the Client’s customers belong to the Client and are paid out by the Payment Processor directly to the Client’s bank account. The Provider does not take possession of, hold, control, or have any ownership interest in the Client’s customer funds, and is not a party to any transaction between the Client and its customers.

(c) Payouts. Payouts from the Payment Processor typically process within approximately two (2) business days before reaching the Client’s bank account. Payout timing is determined by the Payment Processor and is outside the Provider’s control.

(d) Processing fees; no markup. The Payment Processor charges a processing fee on each transaction (as of the Effective Date, 2.9% plus $0.30 per transaction). These fees are set by the Payment Processor and are the Client’s responsibility. The Provider passes these fees through at cost and adds no markup, surcharge, or fee of its own on the Client’s sales.

(e) Surcharging. The Provider recommends that the Client offset the Payment Processor’s fees by passing them to the Client’s customers as a surcharge, as the Provider does in its own business. If surcharging is enabled at the Client’s direction, the Client is solely responsible for ensuring that the surcharge complies with all applicable laws and card-network rules (including disclosure, debit-card, and surcharge-cap requirements). The Provider will configure surcharging as requested but does not provide legal advice regarding it.

(f) Reporting. The Provider will provide the Client with a monthly report of Payment Processor payouts and processing fees for the Online Store.

(g) No liability for processing. The Provider is not responsible or liable for the acts, errors, outages, holds, freezes, reversals, refunds, or chargebacks of the Payment Processor, or for disputes between the Client and its customers. All refunds, chargebacks, and customer disputes arising from the Client’s sales are the Client’s responsibility.

8. Late Payment; Suspension of Service; No Deletion of Client Property

(a) If the Client fails to pay an invoice in full within thirty (30) days of the invoice date, the Provider may, upon notice to the Client, suspend or refuse to provide further services under this Agreement — including hosting management, maintenance, upkeep, and Design Hours — until all outstanding amounts are paid in full.

(b) The Provider will not, as a result of non-payment, terminate, delete, destroy, or withhold ownership of any property belonging to the Client, including the Website, the Client Content, or the Domain. The Client’s property remains the Client’s property.

(c) The Client acknowledges and agrees that, while services are suspended for non-payment, the Website will not receive active management, maintenance, or upkeep, and that the absence of such services may result in service disruptions, degradation, errors, downtime, or failures of the Website. The Provider shall not be liable for any such disruptions or failures occurring during a period of suspension for non-payment.

(d) During any period in which services are suspended for non-payment, Monthly Fees for the suspended period do not accrue; however, all amounts already invoiced and unpaid remain due and payable, together with any late charges under Section 6(d).

(e) Upon the Client’s payment of all outstanding amounts, the Provider will resume services within a reasonable time.

9. Ownership and Intellectual Property

(a) Client Content, Products, and Intellectual Property. As between the Parties, the Client owns and retains all right, title, and interest in and to the Client Content and to the Client’s products, brand, trademarks, customer data, and other intellectual property. None of the foregoing belongs to, or is assigned to, the Provider.

(b) Client Design and Configuration. Upon the Client’s payment in full of all amounts then due, the Provider assigns to the Client all right, title, and interest in and to the website design and configuration that the Provider creates specifically for the Client under this Agreement, together with its layout and content. The Client’s design and configuration are the Client’s property. This assignment excludes the Provider Materials.

(c) Provider Materials and Code. The Provider owns and retains all right, title, and interest in and to the Provider Materials, including all underlying code. The code is and remains the Provider’s property; nothing in this Agreement transfers ownership of the Provider Materials or the code to the Client. To the extent any Provider Materials are incorporated into the Website, the Provider grants the Client a non-exclusive, worldwide, royalty-free, perpetual license to use those Provider Materials (other than the Custom Solutions, which are addressed in Section 9(e)) solely as incorporated in, and for the operation of, the Website, including after termination, so that the Client may continue to operate the Website. This license does not permit the Client to copy, extract, resell, sublicense, or otherwise reuse the Provider Materials apart from the Website.

(d) Reuse. The Provider retains the right to use the general skills, knowledge, techniques, and non–Client-specific components and know-how developed or used in performing the services for other clients and purposes.

(e) Custom Solutions. The perpetual license in Section 9(c) does not extend to the Custom Solutions. Upon termination or handover — whether the Client manages the Website itself or a new provider takes it over — the Provider may extract, remove, or disable the Custom Solutions to protect the Provider’s intellectual property. Removal of a Custom Solution may reduce or change functionality that depended on it; the Website’s web pages and core functionality (including payment processing) will remain in place. If the Client wishes to continue using any Custom Solution after termination, the Client may license it from the Provider on terms the Parties negotiate and document in a signed writing.

10. Domain Ownership and Transfer

(a) The Domain is and shall remain the property of the Client.

(b) The Client may request transfer of the Domain to the Client or to a registrar or provider of the Client’s choosing at any time. Upon such request, the Provider will promptly, and at no charge, provide any authorization codes and reasonable cooperation necessary to complete the transfer, within five (5) business days of the request.

(c) A transfer of the Domain relocates only the Domain name itself — that is, the address that points to the Website. It does not transfer, copy, or move the Website, its hosting, its code, or its configuration, all of which remain as set up by the Provider. Pointing the Domain away from the Provider’s hosting may cause the Website to stop functioning at that Domain until it is reconnected to hosting.

(d) A transfer of the Domain does not, by itself, extinguish or reduce any amounts the Client owes the Provider, which remain due and payable.

11. Client Responsibilities; Products; Indemnification

(a) The Client shall provide the Client Content and any access, approvals, or information reasonably needed for the Provider to perform the services, in a timely manner.

(b) The Client shall ensure that it owns or has all rights necessary to use the Client Content and that the Client Content does not infringe any third party’s rights or violate any law.

(c) The Client shall pay all fees when due and designate a primary contact for communications and approvals.

(d) Products and compliance. The Client is solely responsible for its products, product descriptions, and any claims made about them, and for compliance with all laws and regulations applicable to the Client’s business and products (including any labeling, cosmetic, health, or FDA-related requirements). The Provider does not review, approve, or take responsibility for the Client’s products or product claims.

(e) Indemnification. The Client will defend, indemnify, and hold harmless the Provider from and against any third-party claims, damages, losses, and reasonable expenses (including reasonable attorneys’ fees) arising out of (i) the Client Content; (ii) the Client’s products or product claims; (iii) the Client’s sale of products to its customers; or (iv) the Client’s breach of this Agreement or violation of law.

12. Provider Responsibilities and Service Levels

(a) The Provider will perform the services with reasonable skill and care.

(b) The Provider will use commercially reasonable efforts to keep the Website available but does not guarantee uninterrupted or error-free operation. Hosting infrastructure, the domain registrar, the Payment Processor, and other third-party services may be governed by their own terms, and interruptions attributable to such third parties or to matters outside the Provider’s reasonable control are not the responsibility of the Provider.

13. Backups and Data

While a Service Plan is active and paid, the Provider will back up the Website once per day and retain each backup for one (1) week. The Client is nonetheless encouraged to retain its own copies of the Client Content. During any suspension of services for non-payment, backups and maintenance activities will not be performed.

14. Warranties and Disclaimers

Except as expressly stated in this Agreement, the services and the Website are provided on an “as is” and “as available” basis, and the Provider disclaims all other warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law: (a) neither Party will be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) the Provider’s total aggregate liability arising out of or relating to this Agreement will not exceed the total fees paid by the Client to the Provider during the three (3) months immediately preceding the event giving rise to the claim. For clarity, customer funds, Payment Processor fees, refunds, and chargebacks relating to the Online Store are not fees paid to the Provider and are not recoverable from the Provider. Nothing in this Agreement limits any liability that cannot be limited under applicable law or the Client’s indemnification obligations in Section 11(e).

16. Term and Termination

(a) This Agreement begins on the Effective Date and continues on a month-to-month basis until terminated.

(b) Either Party may terminate this Agreement for convenience upon thirty (30) days’ prior written notice.

(c) Either Party may terminate this Agreement immediately upon written notice if the other Party materially breaches this Agreement and fails to cure the breach within fifteen (15) days after written notice of the breach.

(d) Upon termination, the Client shall pay all amounts accrued through the effective date of termination. The Domain remains the Client’s property, and Sections 7, 8(b), 9, 10, 11, 14, 15, and 17 survive termination.

(e) Non-payment is addressed in Section 8 and does not, by itself, terminate this Agreement or result in deletion of the Client’s property.

(f) Handover on termination. Upon termination, if the Client wishes to take over management of the Website itself or move it to another provider, the Provider will give the Client the access, credentials, files, and exports the Client reasonably needs to operate and manage the Website. The handover does not include the Custom Solutions, which the Provider may extract or remove under Section 9(e) unless the Client licenses them. The specifics of each handover will be recorded in a written Service Termination and Handover Document signed by both Parties.

(g) Service Termination Fee. A one-time Service Termination Fee of fifty dollars ($50.00) applies upon termination, to cover the Provider’s time to transition the Website and its management to the Client or to a new provider. This fee is separate from, and does not include any charge for, transfer of the Domain, which is transferred at no charge under Section 10.

(h) Release after handover. After the Provider has completed the handover, the Provider is no longer responsible or liable to coach, advise, manage, maintain, host, support, back up, or otherwise provide any services for the Website, and the Client assumes full responsibility for the Website from that point forward.

17. Confidentiality

Each Party may have access to non-public information of the other Party. Each Party will use the other’s confidential information only to perform under this Agreement and will not disclose it to third parties, except as reasonably required to provide the services or as required by law.

18. Independent Contractor

The Provider is an independent contractor. Nothing in this Agreement creates any partnership, joint venture, agency, or employment relationship between the Parties.

19. Governing Law and Venue

This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The Parties consent to the exclusive jurisdiction and venue of the state and federal courts located in St. Johns County, Florida.

20. General

(a) Entire Agreement. This Agreement is the entire agreement between the Parties regarding its subject matter and supersedes all prior discussions and agreements.

(b) Amendments. Any amendment must be in writing and signed by both Parties.

(c) Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent, except that the Provider may assign to a successor to its business.

(d) Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

(e) Notices. Notices under this Agreement must be in writing and sent to the addresses or email addresses the Parties designate.

(f) Counterparts; Electronic Signatures. This Agreement may be signed in counterparts and by electronic signature, each of which is deemed an original.

Signatures

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the Effective Date.

PROVIDER

Steward Studios LLC

By: ______________________________

Name: Kyle Stumpff

Title: Member / Manager

Date: ______________________________

CLIENT

Signature: ______________________________

Name: Angela Harris

Title: ______________________________

Date: ______________________________

Schedule A — Order Details

Website / URL: https://www.alchemisthaven.com/

Domain name: alchemisthaven.com

Registrar (where Domain is held): ______________________________

Selected Service Plan: ☐ Starter ($150) ☐ Standard ($300) ☐ Premium ($600)

Payment method (Client to Provider): ☐ ACH / bank transfer ☐ Zelle

Payment Processor (customer payments): Stripe — account in Client’s name, Client’s bank

Support Ticket channel: Support form — https://forms.gle/MFfPXmg4f6cHmik66 or email admin@yoursteward.app (include screenshots + description). Urgent issues: call (904) 792-3705.

Client primary contact / email: Angela Harris — aharrislmt@gmail.com

Provider contact / email: Kyle Stumpff, Steward Studios LLC — admin@yoursteward.app — (904) 792-3705

Schedule B — Project Kickoff and Payment Plan

This Schedule records the Client’s selected plan and the payment plan for the project. The project begins upon the Provider’s receipt of the Down Payment stated below.

Monthly Service Plan	☐ Starter ($150) ☐ Standard ($300) ☐ Premium ($600)
Payment Plan Term	____________ months
Plan Total	$____________________
Down Payment	$____________________
Down Payment Date	____________________
Remaining Balance (paid over the term)	$____________________
Associated Invoice No.	____________________

Project start: The project begins upon the Provider’s (Steward Studios LLC’s) receipt of the Down Payment stated above. The Down Payment is invoiced under the Associated Invoice No. shown above.

Accepted:

Provider — Steward Studios LLC, by: ______________________________ Date: ____________

Client — Angela Harris: ______________________________ Date: ____________

WEBSITE MAINTENANCE & SUPPORT GUIDE

Steward Studios LLC — how to request fixes, changes, and help

This guide explains the best way to reach us when your website needs attention. Choosing the right path helps us get to your request faster.

1. Urgent Issues — Call

If something is broken or needs immediate intervention — for example, your site is down, the store or checkout isn’t working, payments are failing, or you suspect a security problem — please call Kyle right away:

Call Kyle: (904) 792-3705

Kyle will respond as quickly as possible.

2. Routine Requests & Small Fixes — Support Form or Email

For everyday requests — such as changing or updating a section, correcting a typo or an error you noticed, or a small design tweak — the fastest way to reach us is the support form, which walks you through everything we need. You can also email us if you prefer.

Support form: https://forms.gle/MFfPXmg4f6cHmik66

Email: admin@yoursteward.app

Whichever you use, please include:

• A screenshot (or screenshots) showing the issue or the area you’d like changed;

• A clear description of the problem or the change; and

• How you’d like it addressed.

3. Response Times

We aim to resolve routine requests within 48 hours. That said, life happens — if Kyle is sick or otherwise unable to get to your request in that window, he will let you know as soon as possible.

4. How Requests Use Your Design Hours

Routine changes and fixes are handled using the design hours included in your monthly plan. When Kyle replies to your request, he will note how many design hours were used and how many remain for the current period, so you always know where you stand. If a request would take more than your remaining hours, Kyle will let you know before starting the work.

Steward Studios LLC · admin@yoursteward.app · (904) 792-3705